Last updated: March 15, 2026

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window 
You have 30 days from the date of delivery to request a return or exchange. For customers in the European Union, you have a 14-day right of withdrawal as required by EU law.

How to Return an Item 
To initiate a return, please contact us at support@storeelectra.com with your order number and reason for return. We'll provide you with return instructions and the return address.

Return Shipping Costs 
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service for your return.

Refund Processing 
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges 
If you'd like to exchange an item for a different size or color, please contact us and we'll be happy to assist you.

Non-Returnable Items 
Final sale items, personalized products, and intimate items cannot be returned for hygiene reasons.

International Returns 
Please note that customs duties and taxes are non-refundable. International return shipping times and costs may vary.

Contact Us 
If you have any questions about returns, please contact us at support@storeelectra.com.